Return policy

Due to the nature of digital products, all sales are final once access has been granted or the product has been downloaded.

No Refunds After Access

Because our product provides immediate access to digital content (vendor lists, resources, and/or downloadable files), we are unable to offer refunds, returns, or exchanges once:

• The product has been downloaded, or
• Access credentials/links have been sent to the email provided at checkout, or
• The member area has been accessed

This policy exists because digital information, once viewed or downloaded, cannot be "returned" in the same way a physical product can.

Exceptions

We will issue a full refund only in the following cases:

• Duplicate purchase — you were accidentally charged twice for the same product
• Technical failure — you paid but never received access due to a verified system/delivery error on our end, and our support team was unable to resolve it within [48 hours]

How to Request a Refund

If you believe your situation qualifies under the exceptions above, contact us at business@lumeovision.sk within [7 days] of purchase with:

• Your order number
• Proof of purchase
• A description of the issue

We will review your request and respond within [2–3 business days].

Chargebacks

Filing a chargeback with your bank/card issuer without first contacting our support team may result in permanent loss of access to the product and any associated services.